SAPA ETHNIC TRAVEL TERM & CONDITION
We guarantee the information about Vietnam travel that we provide will be as up to date, accurate and objective as we can make it. Although we are very proud of our country, we are also honest. If something is not as good as it should be we will tell you. We do not want you to be disappointed. If you want very specific information we will try to find it for you.
All the prices quoted in our website are updated and accurate; we are not responsible for all the content in other websites copying our images, itinerary and take advantage of our company’s reputation to sell our products with the wrong price & wrong itinerary. They will have bad effects on our company and your trips as well. Therefore, please to note that don’t be immune from wrong information.
We, SAPA ETHNIC TRAVEL, respect your privacy and we will do our utmost to ensure the information you supply is kept private and secure. This document outlines the types of personal information we receive and collect when you use our services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.
How is your personal information used?
The information you give helps us provide you with personalized service. When you supply information about yourself for specific purposes, we use the information for that purpose only (i.e. to provide the services or information you have requested). If making a booking with us, additional information will be required for operational reasons.
We do not share, sell or rent information to any third parties. If you receive information from SAPA ETHNIC TRAVEL, it is because you have asked to hear from us, you have entered a competition and agreed to join our mailing list, or a friend/colleague has requested it on your behalf.
After your tour, we will contact you to ask for your opinions and comments about your experience of traveling with SAPA ETHNIC TRAVEL, Apart from seeking information to improve the quality of our services, we will ask your permission to quote a sentence or two on our web site in a way that ensures your anonymity. The decision to assist us in this way is entirely yours – our request does not place you under any obligation.
We will also ask if you would be willing to respond to telephone, e-mail or mail requests from potential customers seeking confirmation of our probity. The text on the page offering this service will include a disclaimer of any liability on your part. As above, this request does not place you under any obligation – feel free to say “No”.
Fair prices with no hidden extras:
We apply a standard margin to all our tours. The amount we add is calculated to cover our costs and generate a modest profit, and never exceeds 20%. This applies to the agreed itinerary only – if you require help with, for example, a dinner reservation or arranging a ticket for an event at the Opera House, we will not add anything extra to the price quoted by the restaurant or box office.
If you ask us to make hotel or flight bookings only, the prices we quote will always be competitive and fully inclusive of all taxes and service – no hidden ‘extras’. If you want to visit workshops or commercial outlets, there will be no obligation or pressure for you to buy anything – we do not make deals to receive commission.
SAPA ETHNIC TRAVEL: is fully business licensed by the Hanoi Development and Planning Department.
The terms of our license require us to place a substantial cash bond in a secure account. The account has two signatories SAPA ETHNIC TRAVEL and VNAT ( Vietnam Administration of Tourism). The money in the account is solely for compensating clients. If we get it wrong or third party contracted to us, fails to deliver a part of the agreed contract or in case the matter is reasonable we committee to reimburse you. Failures that were the result of circumstances beyond our control, such as cancellation or postponement resulting from government action or policy, war, civil unrest or natural disasters, are excluded.
Terms & Conditions for booking and traveling with Ethnic
This is the agreement between Ethnic/We/the Company and You/the traveler.
Please submit all required information listed below; we will keep all information confidential:- Full name, age, and sex of all tour members- Contact details: Email address, telephone, fax- Flight details (flight number, arrival and departure)- Accommodation preferences: Single, Double, etc- Requirements for your special needs.
Prices & Services Included
Price is subject to change until our final written confirmation before your booking. Please check the services included on each day listed in your travel itinerary, we are not responsible for any services not written by our travel consultants.
Contract and Bonding Arrangements
The contract will consist of the agreed itinerary with your approval on: tour program, timing, service type and services included, value and others mentioned in the itinerary. And, your acceptance of these terms and conditions.Ethnic is legally bound to keep a substantial bond for your protection.
Booking and Services Availability
As soon as we have received your booking request, reservation of the services will be made as per what we have agreed. The suggested services are sometimes not available so please expect an alternative of the similar value.
Payment of the deposit or payment in full will guarantee booking. We will confirm after receiving your payment.Deposit: Right after we make agreement, an advanced deposit of 30% of the total cost is required to guarantee your booking. If your booking is too close to the departure date then larger amount to a full payment is to be paid in advance. In some cases, hotels and other services require full payment before your arrival, thus your balance must be paid before your arrival to Vietnam. In this event of the full payment not reaching our account by the due date, we reserve the right to cancel the specific booking on the contract between us.
Balance: Done upon your arrival to Vietnam, at our office.
- Under 3 years: Free of Charge
- From 5 to under 11 years old: 75% of adult’s fare.
Amendment & Cancellation
Amendment: If you wish to amend your services booked, we will try to change it at the same value. Extra charge will be made if your amendment or upgrade is more than what we have agreed.
Cancellation: The date of cancellation will be the date we have your notification, here is the fee;
More than 45 days prior to trip departure. No charge.
- 30-45 days before arrival: 10% of the plus charge occurs from our service providers.
- 15-29 days before arrival: 40% of the plus charge occurs from our service providers.
- 7-14 days before arrival: 60% of the plus charge occurs from our service providers.
- Within 7 days before arrival: Full charge occurs from our service providers.
Should we experience severe weather conditions we will contact you immediately and offer you the choice of an alternative of equivalent quality or a partial refund. No additional compensation will be paid over.There is no refund or exchange that can be made for unused services not utilized by your tour member. If the refund is allowed then a service fee will be charged to cover our administration and third party expenses.
During your tour, should any problems arise, please inform your tour guide or tour operator as soon as possible so that we can make arrangements and solve the problem for you.If the problem could not be resolved on your tour, please call our manager as soon as possible at ++84976 701 068, or direct email at [email protected] and give us some time to rectify the situation.
Insurance and Medical Precautions
All of Ethnic tours and services do not include any type of insurance. We advise you to do this in your country before traveling to Vietnam. You should also ensure that you are fully up to date with vaccinations required. If you are involved in adventurous activities, such as cycling, trekking, etc., you should check with your medical practitioner if you are in any doubt about your fitness to do so.
In case of illness or injury, we help to arrange necessary treatment. Travelers have to cover the cost of treatment.
Responsibility and Disclaimers
+ Ethnic does not take the responsibility of the information on the website. Our final & correct confirmation for tour itinerary, services type, etc. will be done in written form via email communication or directly at Ethnic booking office.
+ Ethnic does not assume any liability whatsoever for any injury, damage, death, loss, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.
+ Ethnic will not take any responsibility for any injury, damage, death, loss, accident or delay caused by threat of wars, civil strife, industrial disputes, natural disasters or terrorism.
+ Ethnic will take no responsibility for any omission, delay, re-touring, additional expenses, or other resulting from improper health, necessary documents to enter or depart a country, or acts by any government authority.
+ Ethnic reserves the right to decline your booking if we have caused to believe that you might pose a threat to public safety and/or security in Vietnam.