Term & Conditions
Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party
The terms and conditions as set out hereunder constitute the entire agreement between you and Sapa Ethnic Travel . sapaethnic.com If you do not read or accept these terms and conditions, do not use this website (the "service"). By accessing any part of the sapaethnic.com website, you consent to be bound by these terms and conditions.
Continuing to use the site after a change has been made is your acceptance of those changes.
1. Make a Booking
The booking should be made through sapaethnic.com website or sent fax, mail, or e-mail to:
Head Office: 785, Dien Bien Phu Street, Sapa, Lao Cai, Vietnam
Call from Vietnam:
Tel: 0214 377 3388
Call from outside of Vietnam:
Tel: +84 214 377 3388
Email: [email protected]
2. Prices and Best Price Guarantee
The prices on our website are including VAT (Value-Added Tax) and service charges, but are not total of payment you must pay. Prices excludes bank charge and other services is not mentioned.
We want you to pay the lowest price possible for your vacation on Vietnam. Should you find your cruise cabin, hotel room with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate.
3. Pay Online by Credit Card with ONEPAY
We accept Visa card, Master card and JCB card since Sapa Ethnic Travel, is a verified member of
OnePay system. Your card information will be protected during the transmission by using security system with OnePay. Your invoice will be created and send you with the guide line to deposit your packages.
Please be advised that there is a surcharge of 3.5% for the bank fee.
4. Deposit and Cancellation
All cancellations must be received in writing, sent to us via fax or email.
By making a reservation with us, you accept and agree to the relevant cancellation and no-show policy of the tour, hotel and other services.
- Cancellation will be charged as follow:
- More than 45 days prior to trip departure. No charge.
- 30- 45 days before arrival: 10% charge
- 15- 29 days before arrival: 40% charge
- 7- 14 days before arrival: 60% charge
- Within 7 days before arrival: 100% charge
- Cancellations NOT BY YOU
In the event that we are unable to provide confirmed services, an alternative services or an alternative departure date will be offered subject to availability.
If this alternative date or the alternative services is not acceptable to the passenger will be refunded in full - 100% refund.
5. Liability and Insurance
Sapa Ethnic Travel is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.
Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable
arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.
6. Confirm booking & Voucher
- All confirmations are generally confirmed by return fax or e-mail within 24 hours working. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
- Voucher will be issued by Sapa Ethnic Travel after the booked trip is confirmed and payment is completed.
- A service voucher will be given for customer directly or by email/fax.
7. Children discount:
- Children under 4 years will be free of charge (excluding flight tickets, train tickets and breakfasts in the required hotels)
- Children from 5 to 9 years old sharing a room will be charged 75% of the adult tour price.
- Children 9 years and above will be charged as full adult